tag:status.cloud.coveo.com,2005:/historyCoveo Cloud Status - Incident History2024-03-27T22:49:40-04:00Coveo Cloudtag:status.cloud.coveo.com,2005:Incident/203278012024-03-22T09:59:37-04:002024-03-22T09:59:37-04:00[EU] ML Query Issues<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. The service has been fully operational since the last update.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:07</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:51</var> EDT</small><br><strong>Identified</strong> - The root cause has been identified and a mitigation strategy is being implemented.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>08:15</var> EDT</small><br><strong>Investigating</strong> - We're investigating an issue affecting Machine Learning Queries in the EU Region. Users may currently experience elevated error rates for these types of queries. Our team is investigating and will post regular updates until solved.<br /> <br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/202330662024-03-13T12:27:05-04:002024-03-13T12:27:05-04:00[US] Catalog Source Refresh Delays<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>12:27</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. The service has remained fully operational since the last update.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:14</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. Content updates for Catalog Sources in the US region are now back to near real-time.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:58</var> EDT</small><br><strong>Identified</strong> - We've identified an issue causing refesh delays for Catalog Sources in the US region. Your content for this type of source might not be up to date. Our team is working on it and will post updates until solved.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/201678842024-03-05T10:30:00-05:002024-03-05T14:36:46-05:00Login with Google Issues<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Resolved</strong> - Between 10:30 and 12:00 (EDT) we observed a degradation of the Login with Google functionality. During this time, some users may have been unable to login via this third party, or may have experienced more slowness than normal. The service has now resumed normally and no further issues have been reported since then.</p>tag:status.cloud.coveo.com,2005:Incident/200800712024-02-26T14:26:34-05:002024-02-26T14:26:34-05:00[All Regions] Content Browser Issues<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:26</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved and no further issues have been reported since this incident was first reported.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:13</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:14</var> EST</small><br><strong>Identified</strong> - We've identified an issue affecting the Content Browser. Users may experience errors when attempting to use it. This only affects the Content Browser in the Coveo Administration UI, and functionality of the Search API is not impacted. Our team is investigating and will post regular updates until solved.<br /> <br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/193698962023-12-07T15:58:26-05:002023-12-07T15:58:26-05:00Login with Google Issues<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:57</var> EST</small><br><strong>Investigating</strong> - Some users seem to have issues with Google login. We are currently investigating.</p>tag:status.cloud.coveo.com,2005:Incident/192544772023-12-05T16:48:16-05:002023-12-05T16:48:16-05:00[EU] Coveo ML - Models Generator Issues<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:48</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. All models have been rebuilt and the backlog is processed. Thank you for your patience.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:49</var> EST</small><br><strong>Update</strong> - Our workaround is functional, and models continue to be rebuilt. We are monitoring the service as it finishes to process the backlog of rebuilds that had accumulated and expect this to finish within the next few hours.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:29</var> EST</small><br><strong>Monitoring</strong> - A work around has been implemented, resuming model creation and update in europe. Teams are closely monitoring the status of the models.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:07</var> EST</small><br><strong>Update</strong> - We’ve made progress on the this issue and have significantly reduced its scope. It now affects all model creation and update for all europe customers, but existing models are still available and responding to queries.<br /><br />For assistance or inquiries, please reach out to our customer support team through our <a href=“https://connect.coveo.com/s/”>Help Portal</a>.<br />We appreciate your patience and will keep you informed with any further updates.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:57</var> EST</small><br><strong>Update</strong> - We've made progress on the this issue and have significantly reduced its scope. It now only affects a subset of customers.<br /><br />For assistance or inquiries, please reach out to our customer support team through our <a href="https://connect.coveo.com/s/">Help Portal</a>.<br /><br />We appreciate your patience and will keep you informed with any further updates.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>20:53</var> EST</small><br><strong>Investigating</strong> - We've identified an issue affecting the ML Model Generator in the EU region. New model creation and automated model refreshes will experience delays. Our team is investigating and will post regular updates until solved.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/192115512023-11-24T15:32:33-05:002023-11-24T15:32:33-05:00[Canada] Analytics Processing Delays<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>15:32</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. The service has been fully operational since the last update.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>13:01</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented by our infrastructure provider and Analytics data processing has resumed normally. The backlog was fully processed and Analytics data in the Canada region is now up-to-date. We are continuing to monitor the service closely.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>12:26</var> EST</small><br><strong>Identified</strong> - We have identified an issue with our infrastructure provider that is causing Analytics processing delays in the Canada region. Analytics data and reports may not be up to date in this region, but no data has been lost. Other regions of our cloud are unaffected. We are in contact with them about this issue and will provide updates until solved.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/191555502023-11-17T17:43:56-05:002023-11-17T17:43:57-05:00[All Regions] Login with Salesforce Issues<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:35</var> EST</small><br><strong>Identified</strong> - We're investigating an issue affecting "Login with Salesforce", preventing administrators from login to our Administration Console with their Salesforce user. Our team will post regular updates until solved.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/190774522023-11-10T00:26:34-05:002023-11-10T00:26:34-05:00[EU] Analytics Read Issues<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>00:26</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. The service has been fully operational since the last update.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:59</var> EST</small><br><strong>Identified</strong> - Our team has identified the issue and is working towards resolution.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Investigating</strong> - We are investigating an issue affecting the availability of the Analytics Read API in the EU region. Analytics Reports are currently unavailable.</p>tag:status.cloud.coveo.com,2005:Incident/189715872023-10-30T17:17:22-04:002023-10-30T17:17:22-04:00Cloud provider outage for app.qubit.com<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>17:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:24</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:09</var> EDT</small><br><strong>Update</strong> - We've identified an issue affecting Qubit application. Our team is investigating and will post regular updates until solved.<br /><br />This does not appear to affect out APIs at the moment, only the ability for users to interact with the app.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a></p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:08</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.cloud.coveo.com,2005:Incident/186709972023-10-02T18:11:31-04:002023-11-28T08:30:52-05:00[All Regions] SearchAPI issues<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>18:11</var> EDT</small><br><strong>Resolved</strong> - The service is still fully operational since the last update.<br /><br />Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>17:33</var> EDT</small><br><strong>Identified</strong> - We've identified an issue affecting the SearchAPI service, preventing Search Tokens creation in some specific scenarios. Queries aren't impacted. Our team is investigating and will post regular updates until solved. <br /><br />If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/184741422023-09-12T10:02:24-04:002023-09-12T10:02:24-04:00Qubit Platform is experiencing significant issues<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:38</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>05:35</var> EDT</small><br><strong>Update</strong> - Our cloud provider is still investigating the issue, which is now affecting a growing number of systems.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>01:39</var> EDT</small><br><strong>Update</strong> - Our cloud provider is currently investigating the issue. The data pipeline and ingestion is unaffected, however there may be some issues/slowdowns using the application.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>23:59</var> EDT</small><br><strong>Investigating</strong> - Intermittent issues are still being investigated.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>18:57</var> EDT</small><br><strong>Investigating</strong> - This is impacting the building of Coveo Commerce experiences and placements, as well as our stats reporting.</p>tag:status.cloud.coveo.com,2005:Incident/181851152023-08-24T10:30:16-04:002023-08-24T11:20:25-04:00[All regions] Planned Maintenance - Crawling Services<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>07:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:17</var> EDT</small><br><strong>Scheduled</strong> - Crawling services will be undergoing a necessary backend maintenance during this period. Refreshing/rebuilding of sources will be unavailable during this time.</p>tag:status.cloud.coveo.com,2005:Incident/178914712023-07-18T14:53:11-04:002023-07-18T14:53:11-04:00[All Regions] Short lived Admin Console issue<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:28</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:27</var> EDT</small><br><strong>Monitoring</strong> - There was a short lived issue where an HTTPS error prevented accessing the Administration Console from 1:03 PM to 1:17 PM EDT. APIs weren't impacted.<br /><br />Our infrastructure provide has provided a fix and we are monitoring the services.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://connect.coveo.com/s/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/178763932023-07-17T17:26:58-04:002023-07-17T17:26:58-04:00Login issue with Advanced Reports<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>17:26</var> EDT</small><br><strong>Resolved</strong> - The system has processed all customer accounts and the access issue has been resolved.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:46</var> EDT</small><br><strong>Monitoring</strong> - A fix has been deployed into production systems. The system is processing all customer accounts to re-enable access, and should finish shortly. We continue to monitor the situation.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>12:31</var> EDT</small><br><strong>Update</strong> - A fix for the issue has been created and we are now starting the process of testing and deploying it.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>06:30</var> EDT</small><br><strong>Investigating</strong> - We've identified an issue affecting the Commerce and Data Health reports in the Advanced Reports section of the Administration Console. Attempting to access these reports results in a message requesting additional login information, preventing the user from accessing the report. <br />The fix is being identified and worked on. If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/178451952023-07-13T11:56:10-04:002023-07-13T11:56:10-04:00[US] Slack and ServiceNow Source configuration issues<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:56</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved and the service has been fully operational since the last update.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Investigating</strong> - We've identified an issue affecting source configurations for Slack and ServiceNow in the US region. Attempting to configure these source types will not work at this time. Our team is investigating and will post regular updates until solved.<br /> <br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/175922942023-06-16T09:05:49-04:002023-06-16T09:05:49-04:00Realtime data failing to load in the Coveo Merchandising Hub UI<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>09:05</var> EDT</small><br><strong>Resolved</strong> - The incident is resolved, all realtime stats are now loading correctly in the Merchandising Hub. No data was lost during the incident, and Campaign execution was completely unaffected.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>06:35</var> EDT</small><br><strong>Identified</strong> - We are investigating an issue that is causing realtime data about placements and campaigns to fail to load in the Coveo Merchandising Hub user interface. The actual execution of placements on-site is unaffected.</p>tag:status.cloud.coveo.com,2005:Incident/175628462023-06-13T18:29:41-04:002023-06-14T18:15:24-04:00[US] Analytics Data Processing and Document Processing Issues<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:29</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:28</var> EDT</small><br><strong>Update</strong> - All services have recovered, and the backlogs have been processed.<br /><br />Please report any issues through our <a href="https://connect.coveo.com/s/">Help Portal</a>.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:59</var> EDT</small><br><strong>Monitoring</strong> - We are starting to see recovery across affected services, and continue to monitor the situation closely. However, some services have built up a backlog of events that will take some time to process.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:23</var> EDT</small><br><strong>Update</strong> - We've identified that logging in by email, or by following links in invitation emails to organizations is also impacted.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:50</var> EDT</small><br><strong>Identified</strong> - We've identified that the issue is also impacting crawling operations, so your documents may not be up to date. The Log Browser is currently inaccessible as well. Personalization features might be affected by the outage in US, and in organizations with satellite regions.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:13</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing a data processing issue within the US region that is preventing events collected since 02:50 EST today from being processed accordingly. This impacts mostly reporting and analytics features. We are also seeing elevated error rates on the Push API, preventing documents and identities from being sent to Coveo properly.<br /> <br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/173640782023-05-25T16:26:08-04:002023-05-25T16:26:08-04:00[US] Analytics Data Processing Issue<p><small>May <var data-var='date'>25</var>, <var data-var='time'>16:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>16:03</var> EDT</small><br><strong>Monitoring</strong> - A fix has been deployed and we are monitoring the results. The service is currently processing a backlog of events. We will update again once all events have been processed.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>15:33</var> EDT</small><br><strong>Update</strong> - There has been a delay in applying our fix as we have noticed that other Analytics components (reports, etc) were also affected by this issue. No Analytics events were lost, they are simply delayed. Our team continues to work on a resolution. Thank you for your patience.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Update</strong> - The fix is currently being deployed and we expect the issue to be resolved in the next two hours. Thank you for your patience.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>07:50</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing a data processing issue within the US region that is preventing events collected since 01:00 UTC today (25th May) from appearing with the Event Browser. This will impact data validation efforts using the Event Browser, as events arriving today will not yet be displayed.<br /><br />Our team is working on a fix and will post regular updates until solved.<br /> <br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/171952942023-05-09T14:15:13-04:002023-05-09T14:15:13-04:00[All Regions] Minor Administration Console Issue<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>13:22</var> EDT</small><br><strong>Identified</strong> - We've identified a minor issue affecting the Analytics report section of the Administration Console. Attempting to access a report will generate an incorrect URL with an extra forward slash after your organization ID. Removing it manually in your address bar and reloading the page will allow you to access the report normally. The fix is being worked on and will be deployed shortly.<br /> <br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/169812382023-04-27T08:24:38-04:002023-04-27T08:24:38-04:00Analytics Data Processing Delays<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>08:24</var> EDT</small><br><strong>Resolved</strong> - We've identified and resolved issue which caused a processing delay in Analytics Data between 6:00 PM (April 26th, EDT) and 3:00 AM (April 27th, EDT). No data has been lost, but customers attempting to view their data during this time may have noticed the delay. <br /> <br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/168398912023-04-14T10:27:16-04:002023-04-14T10:27:16-04:00Machine Learning Model building issue<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>10:27</var> EDT</small><br><strong>Resolved</strong> - The backlog has been fully processed and this is incident is resolved. Thank you for your patience.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>09:52</var> EDT</small><br><strong>Update</strong> - All affected models have been rebuilt. However, model building delays persist in the US region. We will continue to monitor the service until the backlog has been fully processed. All other regions are back to normal.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>19:21</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and the affected models are starting to be rebuilt. We will continue to monitor the service until this process is completed, but we expect several hours of delay for all rebuilds currently queued to be processed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>16:14</var> EDT</small><br><strong>Identified</strong> - The cause of the issue has been identified and a fix is being implemented. Thank you for your patience.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>14:45</var> EDT</small><br><strong>Investigating</strong> - We've identified an issue affecting Machine Learning model building. Model building is currently disabled and a subset of models that were rebuilt since April 11, 17h EDT might return results based on data outside of the specified range. Our team is investigating and will post regular updates until solved.<br /> <br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/168295892023-04-11T21:02:55-04:002023-04-11T21:02:55-04:00[All Regions] Service Provider (SP) initiated SSO issue<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>21:02</var> EDT</small><br><strong>Resolved</strong> - We've identified and fixed an issue preventing a subset of customers from logging in to the Coveo Cloud through Service Provider (SP) initiated SSO between 16:40 and 21:00 (EST).</p>tag:status.cloud.coveo.com,2005:Incident/163275822023-03-03T08:00:40-05:002023-03-03T08:00:40-05:00[All Regions] Unplanned Maintenance - Machine Learning Models & Crawling Services<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The maintenance is complete. All services are operational.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:27</var> EST</small><br><strong>Scheduled</strong> - Machine Learning models will be in read-only in the Administration Console for a necessary back-end maintenance. Query suggestion results are not affected by this. Crawling services will also under maintenance during this period. Refreshing/rebuilding of sources will be unavailable during the maintenance.<br /><br />We expect the maintenance to last at most 60 minutes. We will post an update once it is completed.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>tag:status.cloud.coveo.com,2005:Incident/163274162023-03-02T16:42:01-05:002023-03-02T16:42:01-05:00[EU & AU Regions] Unplanned Maintenance - Machine Learning Models<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:42</var> EST</small><br><strong>Completed</strong> - The maintenance is complete. All services are operational.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Scheduled</strong> - Machine Learning models will be in read-only in the Administration Console for a necessary back-end maintenance. Query suggestion results are not affected by this.<br /><br />We expect the maintenance to last at most 60 minutes. We will post an update once it is completed.<br /><br />If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a></p>