Coveo Cloud V2
Update - The fix has been deployed, long running sources are gradually catching up and we are actively monitoring the service. We'll keep this incident opened for some time to be extra cautious and monitor the service over a longer period than usual.

Again, you can reach our support team through our Help Portal.
Sep 21, 19:04 EDT
Update - All sources have caught up. Long running are still underway and may still be affected.

We will deploy a fix within a few hours to handle long running sources.
Sep 21, 15:58 EDT
Monitoring - The affected sources are gradually catching up and we are actively monitoring the service.
Sep 21, 11:28 EDT
Identified - While Push API source are running with no delays, we've identified refreshing delays in non-Push API sources. These sources content might not be up to date.

We're working on it and will keep you posted.

Thank you,
Sep 21, 10:09 EDT
Update - We are continuing to monitor for any further issues.
Sep 21, 08:17 EDT
Monitoring - Thanks again for your continued patience.

The maintenance is done, all documents are up to date, and we are actively monitoring this service. We'll keep this incident opened for some time to be extra cautious and monitor the service over a longer period than usual.

Again, you can reach our support team through our Help Portal.
Sep 20, 20:41 EDT
Update - The maintenance is still underway, taking longer than expected.

Indexing delay are still expected.

Thanks again for you patience.
Sep 20, 17:41 EDT
Update - The maintenance is still underway, thank you for you patience.
Sep 20, 13:02 EDT
Identified - In light of recent issues concerning our Push API service, we are in the process of upgrading one of our core message queuing system.

Some indexing delays are to be expected, which can cause some latency for new content.

We will post regular updates until the issue is fully resolved. In the meantime, you can get in touch with our support team through our Help Portal.

Thank you,
Sep 20, 08:49 EDT
Administration Console   ? Operational
Authentication Service   Operational
Coveo ML   Operational
Platform Service   Operational
Push API   ? Degraded Performance
Search Service   Operational
Search Alerts Service   Operational
Sources Service   Operational
Usage Analytics Read API   ? Operational
Usage Analytics Write API   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2018
Resolved - The service is fully operational. Please report any issues through our Help Portal.
Sep 19, 20:40 EDT
Monitoring - Thanks again for your continued patience.

The issue has been fixed and all sources are up to date. We are actively monitoring this service.
Sep 19, 19:13 EDT
Update - Thanks for your patience. Our teams are still working on this incident.

Although they have decreased, refreshed delays are still present.
Sep 19, 16:13 EDT
Identified - We've identified an issue causing refreshes delays on Push sources. Your content might not be up to date.

We're working on fixing this issue.

If you need help or to get in touch with us, please visit our Help Portal
Sep 19, 08:36 EDT
Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
Resolved - The service is now fully operational. Please report any issues through our Help Portal.
Sep 15, 17:12 EDT
Monitoring - We've identified and fixed an issue causing refreshes delays on Push sources. Your content might not be up to date.

The affected sources are gradually catching up and we are actively monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal
Sep 15, 08:01 EDT
Sep 14, 2018

No incidents reported.

Sep 13, 2018
Resolved - The service is fully operational.

Please report any issues through our Help Portal.
Sep 13, 09:02 EDT
Monitoring - We've identified and fixed an issue causing refreshes delays on Push sources. Your content might not be up to date.

The affected sources are gradually catching up and we are actively monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal
Sep 12, 09:51 EDT
Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.