Coveo Cloud V2
All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Cloud V2 for administrator, or contact Coveo Support.

Platform Operational
90 days ago
99.99 % uptime
Today
Platform Service   ? Operational
90 days ago
99.99 % uptime
Today
Authentication Service   ? Operational
90 days ago
100.0 % uptime
Today
Administration Console   ? Operational
90 days ago
99.99 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Search Service   ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline Operational
90 days ago
100.0 % uptime
Today
Sources Service   ? Operational
90 days ago
100.0 % uptime
Today
Push API   ? Operational
90 days ago
100.0 % uptime
Today
Document Processing   ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Analytics Write API   ? Operational
90 days ago
100.0 % uptime
Today
Analytics Read API   ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Query Suggest Service   ? Operational
90 days ago
100.0 % uptime
Today
Models Generator   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Coveo Cloud Platform Update Jan 20, 00:00-03:00 EST
Coveo has a scheduled maintenance. During this period, we will complete maintenance of the Search API. The "Search Optimization" will be in read-only mode during the maintenance.

Will the search continue to work?
There is no planned downtime for the search service.

Will search results be up to date?
There is no planned impact on the the indexing service.

Will usage analytics continue being recorded?
There is no planned impact on the the analytics service

How can I check progress during maintenance?
Our platform status page will provide updates. You can access it here.

If you need help or to get in touch with us, please visit our Help Portal.

Thanks,
The Coveo Operations Team
Posted on Jan 8, 11:15 EST
Search Response Time
Fetching
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Resolved - The service is still fully operational.

Please report any issues through our Help Portal.
Jan 11, 11:47 EST
Monitoring - We've identified and fixed a short-lived Push API issue, between 10:53 and 11:08 AM EST, where customers were getting http 500 errors when pushing documents.

We're actively monitoring the service.

Please report any issues through our Help Portal.
Jan 11, 11:19 EST
Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019
Resolved - All systems have been fully operational since the last update.

Please report any issues through our Help Portal.
Jan 4, 09:10 EST
Update - Most affected sources have caught up and we are monitoring the remaining ones.

We’ll keep this incident open for some time to be extra cautious and monitor the service over a longer period than usual.

You can reach our support team through our Help Portal.
Jan 3, 15:59 EST
Monitoring - The affected sources are catching up and our team is actively monitoring the service. Your content still might not be fully up to date.

You can reach our support team through our Help Portal.
Jan 3, 11:51 EST
Investigating - We've identified an issue causing refreshes delays. Your content might not be up to date. Our team is working on it and will post updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Jan 3, 08:00 EST