Coveo Cloud V2
All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

US East Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
99.98 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Ireland Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
99.98 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
99.98 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
99.98 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
99.98 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.99 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.98 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
99.99 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
99.98 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
US East - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Past Incidents
Sep 18, 2021

No incidents reported today.

Sep 17, 2021
Resolved - The services are still fully operational since the last update.

Please report any issues through our Help Portal.
Sep 17, 08:55 EDT
Monitoring - We've implemented a workaround and the services are back to normal.

We are closely monitoring them.
Sep 17, 06:57 EDT
Update - We are still in communication with our Infrastructure Provider and working on possible workaround to speed up the recovery.
Sep 17, 06:41 EDT
Identified - The issue has been identified and we're working on it.

We've updated the status of the affected components.
Sep 17, 06:08 EDT
Investigating - We've identified an issue affecting our platform and search services leading to higher than usual error rates. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Sep 17, 05:43 EDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - This incident has been resolved.
Sep 14, 16:30 EDT
Monitoring - The service has resumed normal operation but increased error rates were observed between 15:40 and 15:55 (Eastern). We are monitoring the situation.
Sep 14, 16:00 EDT
Investigating - We've identified an issue affecting the Source Service in the US region. Customers may experience elevated error rates on source refresh operations.

If you need help or to get in touch with us, please visit our Help
Sep 14, 15:57 EDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Resolved - This incident has been resolved.

The Search Service has continued operating normally since the last update.
Sep 9, 16:04 EDT
Monitoring - The Search Service has resumed normal operation. Our team is continuing to monitor the situation.

If you need help or to get in touch with us, please visit our Help Portal
Sep 9, 14:01 EDT
Investigating - We've identified an issue affecting the Search Service in the US Region. Customers may experience elevated error rates and latency when attempting to load search pipelines in the Administration UI. Our team is investigating and will post regular updates until solved. This does not impact search queries.

If you need help or to get in touch with us, please visit our Help Portal
Sep 9, 13:49 EDT
Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.