Coveo Cloud

All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
100.0 % uptime
Today
Search - Search Service Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Search - Search Service Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experimentation Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experience Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Data Platform Operational
90 days ago
100.0 % uptime
Today
Commerce - Script Generation Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
Search - Search Service Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
99.97 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
99.97 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Search - Search Service Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Canada - Search Response Time
Fetching
Apr 15, 2026

No incidents reported today.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
[All Regions] Atomic v3 Issues
Resolved - The service has remained fully operational since the last update. This incident is resolved.
Apr 8, 15:56 EDT
Monitoring - The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
Apr 8, 15:21 EDT
Identified - We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Apr 8, 15:14 EDT
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
[All Regions] Intent Aware Product Ranking Issues
Resolved - This incident has been resolved.
Apr 3, 22:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.

If you need help or to get in touch with us, please visit our Help Portal
Apr 3, 21:48 EDT
Investigating - We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Apr 3, 17:53 EDT
Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

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