Coveo Cloud
All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
100.0 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Listing Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Listing Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experimentation Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Script Generation ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Listing Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Listing Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Canada - Search Response Time
Fetching
Past Incidents
Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
[All Regions] Issues with listed Machine Learning Models
Resolved - All affected models have been rebuilt. This incident has been resolved.
Jul 22, 17:14 EDT
Update - Affected models are done rebuilding in the Australian and Canadian hosting regions. Some models in the US and European hosting regions are still undergoing rebuilds.
Jul 22, 16:00 EDT
Update - We have identified the root cause and begun rebuilding the subset of affected models. We will give another update once all the impacted models are rebuilt.
Jul 22, 15:30 EDT
Identified - We've identified an issue affecting some of the Semantic Search Machine Learning models in all the regions. Our team will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Jul 22, 15:04 EDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

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