[US] Short Platform performance degradation

Incident Report for Coveo Cloud

Resolved

The services are still fully operational since the last update.

Please report any issues through our Help Portal.

Posted Apr 12, 2022 - 11:51 EDT

Monitoring

We've identified and fixed an issue affecting our platform, including Search Service, leading to higher than usual error rates. It was a short lived issue from 8:38 AM to 8:42 AM EST.

We are actively monitoring this service.

If you need help or to get in touch with us, please visit our Help Portal

Posted Apr 12, 2022 - 08:55 EDT

This incident affected: US (Search - Search Service, Search - Hosted Search Pages, Platform - Platform Service, Platform - Authentication Service, Platform - Administration Console, Analytics - Analytics Write API, Analytics - Analytics Read API, Coveo ML - Query Suggest Service).