Coveo Cloud
[All Regions] Generative Answering Issues
Monitoring - We've identified the issues as coming from one of our infrastructure providers. The outage now appears to have been resolved on their end. We are continuing to monitor the service closely.
Jun 10, 2025 - 11:42 EDT
Investigating - We're investigating an issue affecting Generative Answering in all regions. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Jun 10, 2025 - 10:21 EDT

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
99.98 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
99.98 % uptime
Today
Search - Passage Retrieval API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
99.98 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.97 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.97 % uptime
Today
Coveo ML ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
99.98 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
99.98 % uptime
Today
Commerce ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
99.98 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.99 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
99.98 % uptime
Today
Commerce ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experimentation Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experience Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Script Generation ? Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
99.98 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.99 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
99.98 % uptime
Today
Commerce ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
99.99 % uptime
Today
Search - Search Service ? Operational
90 days ago
99.98 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
99.99 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
99.99 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
99.98 % uptime
Today
Commerce ? Operational
90 days ago
99.99 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Canada - Search Response Time
Fetching
Jun 10, 2025

Unresolved incident: [All Regions] Generative Answering Issues.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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