Coveo Cloud

All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
99.99 % uptime
Today
Search - Search Service Operational
90 days ago
99.99 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
99.97 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
99.99 % uptime
Today
Search - Search Service Operational
90 days ago
99.99 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
99.97 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experimentation Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experience Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Data Platform Operational
90 days ago
100.0 % uptime
Today
Commerce - Script Generation Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
Search - Search Service Operational
90 days ago
99.99 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
99.97 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
99.99 % uptime
Today
Search - Search Service Operational
90 days ago
99.99 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
99.97 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Canada - Search Response Time
Fetching
Jul 22, 2026

No incidents reported today.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
[All Regions] Commerce Search Issues
Resolved - This incident has been resolved.
Jul 17, 09:55 EDT
Monitoring - The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
Jul 17, 09:16 EDT
Update - We have identified a fix and expect the issue to be mitigated within an hour.

Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields
Jul 17, 08:48 EDT
Identified - The root cause has been identified and our team is working towards mitigating the issue.
Jul 17, 08:26 EDT
Investigating - We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Jul 17, 08:05 EDT
Jul 16, 2026
[US] Analytics Reporting and ML Model Issues
Resolved - The issue is now fully mitigated and this incident is resolved.
Jul 16, 21:48 EDT
Update - Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.
Jul 16, 21:15 EDT
Update - We have identified the root cause and our team is still actively working on resolving the issue.
Jul 16, 12:07 EDT
Identified - We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Jul 16, 06:56 EDT
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
All Regions - Commerce Search Issues
Resolved - This incident has been resolved.
Jul 10, 17:40 EDT
Monitoring - The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal
Jul 10, 15:50 EDT
Update - We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.
Jul 10, 14:54 EDT
Update - We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.
Jul 10, 14:31 EDT
Identified - We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Jul 10, 14:12 EDT
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

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