Coveo Cloud
All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
100.0 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experimentation Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experience Hub ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Data Platform ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Script Generation ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Search - Search Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages ? Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API ? Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub ? Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API ? Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service ? Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics ? Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling ? Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Canada - Search Response Time
Fetching
Past Incidents
Oct 29, 2024

No incidents reported today.

Oct 28, 2024
Maintenance on Model building Pipeline
Completed - The scheduled maintenance has been completed.
Oct 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 07:00 EDT
Scheduled - We are proceeding with a planned maintenance affecting the model building pipeline. Model creation and updates have been temporarily disabled.

If you need help or to get in touch with us, please visit our Help Portal
Oct 28, 06:52 EDT
Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Delayed data processing affecting Experimentation Hub and Experience Hub
Resolved - This incident is now resolved, we have caught up on processing all queued data and are doing final checks to ensure integrity.
Oct 18, 11:34 EDT
Monitoring - Our cloud provider has fixed their incident and we are resuming data processing. It will take some time to catch up, we are actively monitoring and will resolve this incident once all data is up to date.
Oct 18, 09:51 EDT
Identified - An incident with one of our cloud providers is causing data processing to be delayed in the systems powering the Coveo Experimentation Hub (CEH) and Coveo Experience Hub (CXH).

Data collection is unaffected and no data is currently being lost - we expect to catch up once our cloud provider has resolved their incident.

Experience & Campaign execution on-site is unaffected. Reporting in the administration interfaces of CEH and CXH is currently out of date but still available.
Oct 18, 08:26 EDT
[All Regions] Atomic, Headless and React Issues
Resolved - A fix has been deployed and this incident has been resolved.
Oct 18, 10:29 EDT
Identified - We've identified an issue affecting the latest versions of Atomic, Headless and Atomic React. Customers using these resources in their implementations might notice failures or unexpected behaviors:

https://static.cloud.coveo.com/atomic/v3/*
https://static.cloud.coveo.com/headless/v3/*
https://static.cloud.coveo.com/atomic/v3.4/*
https://static.cloud.coveo.com/headless/v3.4/*
https://static.cloud.coveo.com/atomic-react/v3/*
https://static.cloud.coveo.com/atomic-react/v3.1/*

Our team is currently working on deploying a fix.

If you need help or to get in touch with us, please visit our Help Portal
Oct 18, 09:11 EDT
Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

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