Coveo Cloud

All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Documentation, or contact Coveo Support).

Uptime over the past 90 days. View historical uptime.
US Operational
90 days ago
100.0 % uptime
Today
Search - Search Service Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Search - Search Service Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experimentation Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Coveo Experience Hub Operational
90 days ago
100.0 % uptime
Today
Commerce - Data Platform Operational
90 days ago
100.0 % uptime
Today
Commerce - Script Generation Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
99.99 % uptime
Today
Search - Search Service Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
99.97 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
99.97 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Search - Search Service Operational
90 days ago
100.0 % uptime
Today
Search - Hosted Search Pages Operational
90 days ago
100.0 % uptime
Today
Search - Administration Console Operational
90 days ago
100.0 % uptime
Today
Search - Search Interface Service Operational
90 days ago
100.0 % uptime
Today
Search - Search Consumption Metrics Operational
90 days ago
100.0 % uptime
Today
Search - Passage Retrieval API Operational
90 days ago
100.0 % uptime
Today
Platform - Platform Service Operational
90 days ago
100.0 % uptime
Today
Platform - Authentication Service Operational
90 days ago
100.0 % uptime
Today
Platform - Administration Console Operational
90 days ago
100.0 % uptime
Today
Platform - Customer Service API Operational
90 days ago
100.0 % uptime
Today
Platform - Migration Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Sources Service Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Push API Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Document Processing Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Module Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Catalog sources Operational
90 days ago
100.0 % uptime
Today
Indexing Pipeline - Crawling Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Write API Operational
90 days ago
100.0 % uptime
Today
Analytics - Analytics Read API Operational
90 days ago
100.0 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Query Suggest Service Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Models Generator Operational
90 days ago
100.0 % uptime
Today
Coveo ML - Generative Answering Operational
90 days ago
100.0 % uptime
Today
Commerce Operational
90 days ago
100.0 % uptime
Today
Commerce - Merchandising Hub Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
US - Search Response Time
Fetching
Ireland - Search Response Time
Fetching
Australia - Search Response Time
Fetching
Canada - Search Response Time
Fetching
May 23, 2026

No incidents reported today.

May 22, 2026

No incidents reported.

May 21, 2026
[All Regions] Commerce Service Issues
Resolved - This incident has been resolved.
May 21, 13:52 EDT
Monitoring - A fix has been deployed and we are monitoring the results.
May 21, 12:53 EDT
Identified - We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
May 21, 12:16 EDT
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
[All Regions] Salesforce Sources Security Update
Completed - Maintenance is now completed.

Please report any issues through our Help Portal.
May 13, 14:03 EDT
Verifying - The maintenance is complete and we are validating the results.

Please report any issues through our Help Portal.
May 12, 10:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 10:50 EDT
Scheduled - Please monitor your Salesforce sources over the next few days for any authentication issues related to Salesforce's mandatory security changes for connected apps. If you encounter any issues, simply reauthorize your source.
Learn more here.

If you need help or to get in touch with us, please visit our Help Portal
May 7, 10:49 EDT
May 12, 2026
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

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