[All Regions] Increased latency when loading public UI assets

Incident Report for Coveo Cloud

Resolved

The issue has been fixed and performance is back to normal.

Please report any issues through our Help Portal.

Posted Apr 12, 2022 - 13:22 EDT

Identified

We detected an issue causing an increased number of cache misses, thus leading to higher latency, on our Content Delivery Network for static.cloud.coveo.com.

Customers will experience increased latency when accessing various Coveo web content. The actual queries aren't impacted, however.

We are in communication with our Cloud Infrastructure Provider to mitigate or resolve the issue.

Posted Apr 12, 2022 - 11:40 EDT

This incident affected: US (Search - Hosted Search Pages, Platform - Administration Console), Europe (Search - Hosted Search Pages, Platform - Administration Console), and Australia (Search - Hosted Search Pages, Platform - Administration Console).