[US] Search API issues

Incident Report for Coveo Cloud

Resolved

This incident has been resolved.

The Search Service has continued operating normally since the last update.

Posted Sep 09, 2021 - 16:04 EDT

Monitoring

The Search Service has resumed normal operation. Our team is continuing to monitor the situation.

If you need help or to get in touch with us, please visit our Help Portal

Posted Sep 09, 2021 - 14:01 EDT

Investigating

We've identified an issue affecting the Search Service in the US Region. Customers may experience elevated error rates and latency when attempting to load search pipelines in the Administration UI. Our team is investigating and will post regular updates until solved. This does not impact search queries.

If you need help or to get in touch with us, please visit our Help Portal

Posted Sep 09, 2021 - 13:49 EDT

This incident affected: US East (Search - Search Service).