[All Regions] Intent Aware Product Ranking Issues

Incident Report for Coveo Cloud

Resolved

This incident has been resolved.
Posted Apr 03, 2026 - 22:33 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

If you need help or to get in touch with us, please visit our Help Portal
Posted Apr 03, 2026 - 21:48 EDT

Investigating

We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal
Posted Apr 03, 2026 - 17:53 EDT
This incident affected: US (Coveo ML), Europe (Coveo ML), Australia (Coveo ML), and Canada (Coveo ML).
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