[US] [CA] [AU] Indexing Pipeline Issues

Incident Report for Coveo Cloud

Resolved

This incident has been resolved.

Posted Oct 02, 2025 - 00:00 EDT

Monitoring

The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

Posted Oct 01, 2025 - 23:48 EDT

Identified

We're investigating an issue affecting the indexing pipeline in US, Canada and Australia regions. Client might see indexing delays, failing sources and security identity refreshes. Our team is investigating and will post regular updates until solved.

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Posted Oct 01, 2025 - 23:06 EDT

This incident affected: US (Indexing Pipeline - Push API, Indexing Pipeline - Document Processing, Indexing Pipeline - Crawling Module, Indexing Pipeline - Catalog sources, Indexing Pipeline - Crawling), Australia (Indexing Pipeline - Push API, Indexing Pipeline - Document Processing, Indexing Pipeline - Crawling Module, Indexing Pipeline - Catalog sources, Indexing Pipeline - Crawling), and Canada (Indexing Pipeline - Push API, Indexing Pipeline - Document Processing, Indexing Pipeline - Crawling Module, Indexing Pipeline - Catalog sources, Indexing Pipeline - Crawling).