The issue is now fully mitigated and this incident is resolved.
Posted Jul 16, 2026 - 21:48 EDT
Update
Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.
Posted Jul 16, 2026 - 21:15 EDT
Update
We have identified the root cause and our team is still actively working on resolving the issue.
Posted Jul 16, 2026 - 12:07 EDT
Identified
We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved.
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Posted Jul 16, 2026 - 06:56 EDT
This incident affected: US (Analytics - Analytics Read API, Coveo ML - Models Generator).