[US] Document Log Visibility Issues

Incident Report for Coveo Cloud

Resolved

This incident has been resolved.
Posted May 08, 2026 - 15:51 EDT

Monitoring

Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
Posted May 08, 2026 - 15:03 EDT

Update

We've identified the root cause and our team is working towards processing historical data.
Posted May 08, 2026 - 10:56 EDT

Identified

We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved.

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Posted May 08, 2026 - 07:39 EDT
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