[All Regions] Short Analytics services performance degradation

Incident Report for Coveo Cloud

Resolved

The service are still fully operational since the last update.

Please report any issues through our Help Portal.

Posted Jun 21, 2022 - 17:02 EDT

Monitoring

Read service is back to normal. We are monitoring the services.

Posted Jun 21, 2022 - 16:42 EDT

Identified

The read service is experiencing issues again, leading to elevated error rates. We are working on it.

Posted Jun 21, 2022 - 16:30 EDT

Monitoring

We've identified and fixed an issue affecting our Analytics platform, impacting both read and write services, and leading to higher than usual error rates. It was a short-lived issue from 3:52 PM to 4:00 PM EST.

We are actively monitoring this service.

If you need help or to get in touch with us, please visit our Help Portal

Posted Jun 21, 2022 - 16:11 EDT

This incident affected: US (Analytics - Analytics Write API, Analytics - Analytics Read API).