The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
Posted Jul 17, 2026 - 09:16 EDT
Update
We have identified a fix and expect the issue to be mitigated within an hour.
Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields
Posted Jul 17, 2026 - 08:48 EDT
Identified
The root cause has been identified and our team is working towards mitigating the issue.
Posted Jul 17, 2026 - 08:26 EDT
Investigating
We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Posted Jul 17, 2026 - 08:05 EDT
This incident affected: US (Commerce), Europe (Commerce), Australia (Commerce), and Canada (Commerce).