Salesforce Indexing issues for a subset of customers

Incident Report for Coveo Cloud

Resolved

The indexing of affected sources is still fully operational since the last update.

Please report any issues through our Help Portal.
Posted Oct 19, 2020 - 14:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

No actions are required from customers to fix the issue. The errors on the sources will be resolved with the next scheduled action on the source.
Posted Oct 19, 2020 - 14:17 EDT

Identified

We've identified an issue with Salesforce sources that index the "EmailMessage" records, preventing them from updating correctly.

A fix will be rolled out shortly.

If you need help or to get in touch with us, please visit our Help Portal
Posted Oct 19, 2020 - 11:13 EDT
This incident affected: US (Indexing Pipeline - Sources Service).