[US] Usage Analytics service issue

Incident Report for Coveo Cloud

Resolved

This incident has been resolved. The Usage Analytics service has been operating normally since the last update.

Posted Aug 18, 2021 - 19:51 EDT

Monitoring

We have processed all events that were delayed earlier and are back to processing analytics events in (near) real-time. No events were lost, but we continue to monitor the service since this issue results from an ongoing outage with one of our infrastructure providers.

Posted Aug 18, 2021 - 16:35 EDT

Identified

We have identified an issue affecting the Usage Analytics service in the US region. Newly submitted analytics events may not be processed immediately.

You can reach our support team through our Help Portal.

Posted Aug 18, 2021 - 14:23 EDT

This incident affected: US East (Analytics - Analytics Write API).