Degraded ML model performance at query time

Incident Report for Coveo Cloud

Resolved

All models are back to their expected performance.

Please report any issues through our Help Portal.
Posted Jul 24, 2020 - 16:07 EDT

Update

Query time is back to normal for models with meaningful traffic while others are gradually catching up.
Posted Jul 24, 2020 - 10:11 EDT

Update

Models are gradually getting back to normal.
Posted Jul 24, 2020 - 07:22 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 24, 2020 - 05:10 EDT

Investigating

We are currently investigating this issue.
Posted Jul 24, 2020 - 04:41 EDT
This incident affected: US (Search - Search Service, Coveo ML - Query Suggest Service).