Realtime data failing to load in the Coveo Merchandising Hub UI

Incident Report for Coveo Cloud

Resolved

The incident is resolved, all realtime stats are now loading correctly in the Merchandising Hub. No data was lost during the incident, and Campaign execution was completely unaffected.

Posted Jun 16, 2023 - 09:05 EDT

Identified

We are investigating an issue that is causing realtime data about placements and campaigns to fail to load in the Coveo Merchandising Hub user interface. The actual execution of placements on-site is unaffected.

Posted Jun 16, 2023 - 06:35 EDT

This incident affected: Europe (Commerce - Coveo Experience Hub).