[All Regions] Generative Answering Issues

Incident Report for Coveo Cloud

Resolved

This incident has been resolved.

Posted Jun 24, 2025 - 17:04 EDT

Investigating

We've identified an issue affecting Generative Answering in all regions that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved.

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Posted Jun 24, 2025 - 11:29 EDT

This incident affected: US (Coveo ML - Generative Answering), Europe (Coveo ML - Generative Answering), Australia (Coveo ML - Generative Answering), and Canada (Coveo ML - Generative Answering).