Platform and Search issues

Incident Report for Coveo Cloud

Resolved

The services are still fully operational since the last update.

Please report any issues through our Help Portal.

Posted Jul 28, 2020 - 09:33 EDT

Monitoring

The issue has been fixed on our provider side and we are monitoring our services, which are still fully operational since the last update.

Posted Jul 28, 2020 - 08:09 EDT

Update

We have implemented workarounds to prevent impacts from this issue which has resolved the errors we were experiencing before.

We are in contact with our provider until they fully resolve the issue.

Posted Jul 28, 2020 - 06:17 EDT

Identified

We've identified the problem being with our infrastructure provider and we're in communication with them while they investigate.

Posted Jul 28, 2020 - 05:32 EDT

Investigating

We are currently investigating elevated error rates for Platform and Search services.

If you need help or to get in touch with us, please visit our Help Portal

Posted Jul 28, 2020 - 05:03 EDT

This incident affected: US (Search - Search Service, Platform - Platform Service, Platform - Authentication Service, Platform - Administration Console).