[All Regions] On-Premise crawling module issues

Incident Report for Coveo Cloud

Resolved

This incident has been resolved.

Posted Aug 31, 2021 - 10:56 EDT

Identified

We have identified an issue affecting on-premise crawling modules being unable to reach our Cloud Infrastructure. Our team is investigating possible remediation strategies, but affected customers can also restart their crawling modules to resolve the issue or wait for an update that will be delivered automatically tonight.

For instructions on restarting your crawling module, please see our Documentation

If you need help or to get in touch with us, please visit our Help Portal

Posted Aug 31, 2021 - 09:56 EDT

This incident affected: US (Indexing Pipeline - Crawling Module), Europe (Indexing Pipeline - Crawling Module), and Australia (Indexing Pipeline - Crawling Module).