Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved.
If you need help or to get in touch with us, please visit our Help Portal
Posted Aug 04, 2026 - 20:48 EDT
Monitoring
The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service.
If you need help or to get in touch with us, please visit our Help Portal
Posted Aug 04, 2026 - 17:30 EDT
Investigating
We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Posted Aug 04, 2026 - 16:16 EDT
This incident affected: US (Coveo ML - Generative Answering).