[All Regions] Generative Answering Issues

Incident Report for Coveo Cloud

Resolved

All production model rebuilds have now been completed. The incident has been resolved.
Posted Jun 21, 2024 - 14:43 EDT

Update

The fix has been deployed and validated. We have now begun rebuilding the impacted models but expect this process to take several hours. Live production models are being prioritized for immediate rebuilds while non-production ones will be left to be rebuilt as per their respective schedules in the coming week.
Posted Jun 21, 2024 - 13:22 EDT

Identified

The issue has been identified and a fix is being rolled out.
Posted Jun 21, 2024 - 12:39 EDT

Update

We are continuing to investigate this issue.
Posted Jun 21, 2024 - 12:07 EDT

Investigating

We are investigating an issue impacting the Generative Answering API that is currently affecting a subset of models that were recently updated to the latest GPT-3.5 version, causing some minor variance in the answers returned to some queries. Our team is actively working on this issue and will post regular updates until solved.

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Posted Jun 21, 2024 - 11:46 EDT
This incident affected: US (Coveo ML - Generative Answering), Australia (Coveo ML - Generative Answering), Canada (Coveo ML - Generative Answering), and Europe (Coveo ML - Generative Answering).