[All Region] Content Refresh Delays

Incident Report for Coveo Cloud

Resolved

This incident has been resolved. The service has remained fully operational since the last update.

Posted Aug 12, 2025 - 13:18 EDT

Monitoring

A fix has been implemented. We will continue monitor the situation closely.

Posted Aug 12, 2025 - 12:39 EDT

Identified

We've noticed an increase in the time it takes to process crawling and security provider jobs in all regions. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved.

If you need help or to get in touch with us, please visit our Help Portal

Posted Aug 12, 2025 - 12:07 EDT

This incident affected: US (Indexing Pipeline - Crawling), Europe (Indexing Pipeline - Crawling), Australia (Indexing Pipeline - Crawling), and Canada (Indexing Pipeline - Crawling).