Increased error rate on some non-critical services

Incident Report for Coveo Cloud

Resolved

The services are still fully operational since the last update.

Please report any issues through our Help Portal.
Posted Oct 09, 2020 - 13:40 EDT

Monitoring

Thanks for your continued patience. The error rates are back to normal and we are actively monitoring the services.
Posted Oct 09, 2020 - 11:44 EDT

Identified

Our infrastructure provider is experiencing sporadic networking issues.

We've worked on mitigating them but some of our non-critical services have higher error rate. For example, you might notice errors in the Log Browser.

The search isn't affected.
Posted Oct 09, 2020 - 10:33 EDT
This incident affected: US (Platform - Administration Console).