US East - Refreshes delays affecting a subset of customers

Incident Report for Coveo Cloud

Resolved

The service is still fully operational since the last update.

Please report any issues through our Help Portal.

Posted Nov 09, 2020 - 13:45 EST

Monitoring

The issue has been fixed and we are actively monitoring this service.

Affected sources have caught up.

Posted Nov 09, 2020 - 13:03 EST

Identified

We've identified an issue causing refreshes delays for a subset of customers. The content might not be up to date. Our team is working on it and we will post updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Posted Nov 09, 2020 - 11:41 EST

This incident affected: US (Indexing Pipeline - Document Processing).