[All Regions] Commerce Service Issues

Incident Report for Coveo Cloud

Resolved

This incident has been resolved.

Posted May 21, 2026 - 13:52 EDT

Monitoring

A fix has been deployed and we are monitoring the results.

Posted May 21, 2026 - 12:53 EDT

Identified

We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.

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Posted May 21, 2026 - 12:16 EDT

This incident affected: US (Commerce), Europe (Commerce), Australia (Commerce), and Canada (Commerce).